Discount Interstate Moving

I used this company on 27 June 2018, to move mostly boxes, a desk and 1 chair from Kansas to Texas. They quoted me $1800 or less since there was no furniture and I had moved my things to Kansas in a 6x12 u-haul trailer, so not very heavy. Estimated delivery was no later than 21st of July. I finally received my things on the 28th of July, every time I tried to contact them I was ignored. I was going to file a claim since there was damage to the desk, they lost some items and they were a week late, which is supposedly reimbursable. I never got my bill of lading OR my weight ticket, requested it when I finally could talk to someone and guess what? I was emailed the WRONG ticket, listing all furniture, with the wrong origination and destination!! They told me that my job number did not have a bill of lading on record and to call a number they gave me, which of course always goes straight to voicemail I have yet to reach someone, they will not respond. just tried calling the number listed at the top of this site and got hung up on as soon as I mentioned my name. Called back, goes to voice mail. This is how they operate, once they have your money you're screwed and good luck getting any kind of restitution. I got taken for at least $1000 dollars! If I could give them a negative 10 I would, never again will I use a company like this. Save yourself a lot of headache and money and do not use this company..EVER! If anyone here has any ideas on how to possibly get this resolved, I would love to know. I sure could use that $1000 dollars myself! Attaching my original contract and what I got just so you can see!

Move size: Partial Move Service cost: $2200

These guys are an absolute ripoff.. Frank and Russell are a disgusting couple of thieves. Held my furniture ransom in the driveway after filling out a bogus invoice after a previously agreed upon quote.

Do yourself a favor and steer clear of these scammers! The actual movers they hire are non licensed individuals off of craigslist and the driver probably came from the same place.

They weren't even able to pick up all of my furniture when they arrived and some of what arrived was damaged or missing. Worst experience ever, just hire some help locally to load and unload or go full service with a TRUSTED nationwide chain.

Move size: 3 Bedroom Home Service cost: $7100

In May I negotiated for a 2,000 lb pick-up in late June. I signed the paperwork and provided the deposit. I called to make some small changes to the pickup a week before the job. All was okay. The week of the scheduled pickup over the course of the week I was told the truck was full, then the driver's father died, and then the truck was full. I was told after the scheduled window that they would not pickup at all. I ultimately had to complete the move on my own with a uhaul rental.

Move size: 1 Bedroom Home Service cost: $2100

The following is a chronology of our experience with International Van LInes, Frank at Discount Interstate Movers and Fara Trucking.

July 30, 2018 -- Contracted with Justin at @internationalvanlines.com for items to be picked up on September 5, 2018 in Delaware and delivered to Idaho. Authorized credit card payment of $675.00

Sept. 5, 2018 - Items picked up by 2 men in a Penske Rental Truck. No tools to disassemble the furniture in order to get it in the truck and had to use our tools. Told us that we would get a discount if we paid in cash, which we did.

Sept. 25, 2018 - Called International Van Lines and was told that my furniture was “transferred to a “private contractor.” And they would call him to get status of the delivery and get back to me.
Nobody got back to me.

First week in October, 2018 - Called numerous people at International Van Lines and got no response. Continued to call weekly. Called the CEO, Josh Morales, 3 times and never got a call back. Spoke with Jason, the IVL Logistics Manager, who advised me to call Frank at Interstate Discount Movers in Merritt Island, Florida.

October 15, 18, 19 - Called Frank and I left messages until I finally reached him.
Frank told me he had “been in the hospital and that was why” he had not returned my calls. He told me the items were in “Stevensville, Texas and due to leave Monday, Oct. 22 for Washington, then to Idaho.
Continued to call him and he never again picked up the phone .

November 29, 2018 - Called Frank, "calling restrictions” had been placed on his phone and his phone number changed.

December, 2018 - Spoke to IVL Customer Service and Jason. Was assured that “my items were not lost,” but they did not know where they were. Frank appears to be the only one that knows what has happened.

First week in December - Calls to Jason and Josh Morales, the CEO. Josh told me that he had spoken with Frank and my furniture was due to arrive the “middle or end of the following week.” I was assured that nothing was lost or stolen. I was told Sean would be in touch with me. I sent emails to Jason, Josh and Frank that I intended to post an on-line review of their incompetent and irresponsible practices, as well as notifying the proper authorities, including the police in Merritt Island where Frank has his business. And the IRS.

December 12, 2018 - Received email from Justin, “I’m checking with dispatch to see what is going on. I’ll reply shortly.”

January 8, 2019 - Received email from Frank: “Discount Interstate is no longer operating we were forced to close the company down because of financial constraints and driver negligence involved in wrecks which cause a huge increase in liability premiums for the company fleet. In addition I was on medical leave……….Your shipment is safe and is sitting in storage in San Angelo Texas, I spoke to the storage facility and all was in order. Currently I am working on dispatching a driver that has to go to Albuquerque NM which on his way he will pick up the dining room set and put it on the truck for delivery, that truck after it leaves NM it will be headed towards Walla Walla Washington which I’n between it would drop off in Idaho”

January 16, 2019 - Received email from Jason stating, “ I do apologize for the delayed response, as I had to get the Department of Transportation (DOT) involved to assist us with this matter. They have also have been having issues with Frank from Fara Trucking. They have been trying to contact him as well and will continue to do so.’’

My response : “I have been misled and lied to by so many people for so long that as much as I would like to take you at your word, in the absence of actual confirmation of the location, condition and circumstances under which it is being held, (note warehouses charge fees to store property and won't release it until paid) I intend to pursue my claim vigorously with state and federal agencies including the police.”.

Move size: Partial Move Service cost: $2100